Email scanning false positive

Incident Report for ALCiT

Resolved

This incident has been resolved.

Posted Apr 10, 2024 - 10:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 09, 2024 - 16:50 EDT

Identified

The vendor confirmed the issue and are actively working on a complete solution (we are manually releasing emails at the moment).

Posted Apr 09, 2024 - 13:19 EDT

Update

Email scanning is holding emails that do not have malware (false positive).

Posted Apr 09, 2024 - 11:30 EDT

Investigating

We are currently investigating this issue.

Posted Apr 09, 2024 - 11:29 EDT

This incident affected: Advanced Email Security.